GLOHAUS is a beauty marketplace that connects customers with beauty professionals in one place. Customers can discover professionals, view their work, book services, communicate with professionals, leave reviews, and shop for beauty-related products. Professionals can create their own profile, advertise services, manage bookings, showcase their portfolio, sell products, communicate with customers, and manage their earnings.

GLOHAUS is designed for hair stylists, braiders, barbers, nail technicians, lash technicians, makeup artists, waxing professionals, brow specialists, beauty therapists, aesthetic professionals and other approved beauty and personal-care providers. Additional categories may be added as GLOHAUS grows.

Customers can create and use a GLOHAUS account for free. Professionals can also create a free professional account and begin building their presence on GLOHAUS. Certain advanced professional features, verification benefits, promotional tools or future subscription features may have additional requirements or charges.

No. GLOHAUS is a marketplace that connects independent customers and professionals. The professional is responsible for providing the service they advertise and for ensuring that the information, prices, qualifications and availability shown on their profile are accurate.

Yes. When signing up, you can choose to join GLOHAUS as a Customer for discovering professionals, booking services and purchasing products, or as a Professional for advertising services, accepting bookings, showcasing your work, selling products and managing your business.

GLOHAUS may allow users to access customer features alongside their professional account where appropriate. Professional-only features remain subject to professional account requirements and permissions.

Professional accounts are restricted to users aged 18 or over. Age and identity verification may be required before certain professional features can be accessed.

Customers are taken to the customer experience where they can discover professionals, browse services and manage bookings. Professionals are taken through professional setup where they can create their profile, add services, prices, availability, portfolio content and other business information.

Not immediately. Eligible professionals can start on Starter access before completing full verification. Starter access allows a public professional profile, services priced up to £200 with no online deposit, and up to five marketplace bookings. Verification is required to unlock deposits, higher-value services, product selling, withdrawals and wider marketplace features.

Before verification, an eligible professional can create and publish a professional profile, add services priced up to £200, manage availability, upload portfolio content, communicate with customers and accept up to five Starter bookings. Online deposits are not available until verification is complete.

Unverified professionals are limited to services priced at £200 or less, cannot require an online deposit, and can accept up to five Starter bookings. Product selling, withdrawals, higher-value services and other verified features remain unavailable until verification is completed.

Professionals are responsible for providing services as advertised, keeping prices and availability accurate, attending confirmed appointments, maintaining appropriate professional standards, complying with applicable laws and regulations, maintaining any licences, qualifications or insurance required for their work, handling their own tax obligations, shipping products they sell, providing accurate product descriptions, and communicating appropriately with customers.

Professional verification is GLOHAUS's marketplace identity and business-check process. It is designed to confirm key account information without using an employment-style application or skills interview. Professionals can begin with limited Starter access before completing verification.

Verification may include confirming that you are 18 or over, phone or contact information, personal or business information, and identity checks. Stripe may ask for a government-issued ID, selfie or additional information where required. Certain regulated or higher-risk beauty services may also require relevant licences, qualifications, registrations or insurance.

Once verification is complete, Starter limits are removed for eligible professionals. They can use approved deposits, higher-value services, product selling, withdrawals and broader marketplace features subject to their plan and account standing. A verified status may also be displayed on the profile.

No. Verification means that required identity or business information has been checked for marketplace access. It is not a guarantee of skill, quality or future conduct. Customers should still review service information, portfolios, reviews, policies and professional details before booking.

Find a professional, view their profile, choose a service, select an available date and time, review the total price, then confirm and pay for the booking. The booking will then appear in your account.

Yes. Professionals can manage their availability, working hours, appointment slots and time off through their professional account.

Yes. Professionals choose the price of the services they provide. The customer will be shown the price they are expected to pay before confirming the booking.

Yes, where deposits are enabled. A professional's booking deposit cannot be more than 40% of the service price. The remaining amount will be handled according to the booking and payment rules shown to the customer.

Late-arrival rules can depend on the professional's stated booking policy. Customers should contact the professional as soon as possible if they expect to be late. Depending on the circumstances, significant lateness may result in the appointment being shortened, cancelled or treated as a no-show.

GLOHAUS may offer optional, consent-based location sharing for a confirmed booking journey to assist with arrival information, lateness disputes and safety. Customers can control sharing, and applicable privacy rules are explained in the Privacy Policy.

Yes. Customers and professionals can communicate through GLOHAUS regarding bookings, services, appointments, products and other relevant enquiries.

Notifications may include booking confirmations and changes, appointment reminders, new messages, cancellation updates, payment and payout updates, product order updates, review notifications, and account or security alerts.

GLOHAUS may send transactional emails for important account activity such as password resets, booking confirmations, payment information, security alerts and important service notifications.

Customers pay through GLOHAUS when completing eligible bookings or purchases. Payments are processed using approved payment providers. GLOHAUS does not directly store customers' full payment card details.

Yes. Professional earnings can be displayed through the GLOHAUS wallet system, including available balance, pending balance, completed payments, fees, commission, withdrawals and transaction history.

Booking earnings may remain pending until the service has been completed. Subject to security checks, dispute status and payment processing requirements, funds can then become available for withdrawal.

Product-sale funds may remain pending while the order is being processed. GLOHAUS can delay professional access to funds until approximately 2 days after confirmed shipping or fulfilment information, subject to fraud, dispute and security checks.

GLOHAUS is designed to prevent professionals from freely spending or withdrawing money that is not available to them. Where refunds, disputes, chargebacks or other adjustments affect an account, future earnings or available balances may be adjusted according to GLOHAUS payment rules.

Yes. GLOHAUS currently plans to charge customers a £1 booking fee on applicable service bookings. The booking fee must be shown clearly before the customer confirms payment.

No. The total payable price should be visible before final checkout. For example, a £50 service plus the £1 GLOHAUS booking fee should be presented as £51 total. The customer should be able to see the booking fee before committing to the booking.

Yes. GLOHAUS may take a percentage commission from eligible professional transactions. Professionals will be shown applicable GLOHAUS commission and fees within their professional account and transaction information.

No. Professional commission is an agreement between GLOHAUS and the professional. Customers only need to see charges that affect the amount they personally pay, including the applicable booking fee. Customers will not be shown the professional commission percentage, professional payout amount, professional subscription costs or GLOHAUS's share of the professional's earnings.

GLOHAUS platform commissions and applicable platform fees are generally treated separately from the professional's service earnings. Where a customer refund is issued because a professional failed to provide an eligible service or fulfil a product order, GLOHAUS's own applicable platform charges may remain non-refundable except where GLOHAUS determines otherwise or where required by law.

Eligible professionals can request withdrawals from their available GLOHAUS balance. Withdrawal availability may depend on account verification, available balance, pending bookings, open disputes, refunds, chargebacks, and fraud or security checks.

Standard withdrawals are planned to be free and may take approximately 3–5 business days, depending on the payment provider and banking system.

GLOHAUS plans to offer eligible professionals an optional faster withdrawal method. The planned instant withdrawal fee is 4% of the withdrawn amount. Exact availability and processing speed will depend on the payment provider and account eligibility.

Yes. Approved professionals may be able to list beauty-related products through their GLOHAUS profile or marketplace shop.

Sellers are responsible for accurate product descriptions and pricing, product quality, stock availability, shipping, delivery information, following applicable consumer laws, responding to order issues, and fulfilling purchases within the required timeframe.

Customers can report an unfulfilled order. Where GLOHAUS confirms that the seller failed to fulfil the purchase, the customer may be eligible for a refund according to the GLOHAUS refund policy.

Yes. Eligible product sales, pending balances, platform charges and available earnings can be shown within the professional wallet and order management system.

Cancellation eligibility depends on the timing of the cancellation and the applicable professional or GLOHAUS cancellation policy. The customer should be shown the applicable cancellation terms before confirming a booking.

If the professional cannot fulfil the booking, the customer may be entitled to a refund or other resolution according to GLOHAUS policy.

Customers can report the booking through GLOHAUS. The platform can review available information including booking records, messages and evidence before deciding the appropriate resolution.

A customer's eligibility for a refund may be reduced or removed where they fail to attend a confirmed appointment without cancelling within the permitted timeframe. The exact outcome depends on the applicable booking and cancellation policy.

Not necessarily. Depending on the situation, GLOHAUS may issue a full refund, partial refund or no refund. The decision can depend on what occurred, the booking policy, evidence provided, payments already earned and applicable consumer law.

Professional service earnings and GLOHAUS platform charges are treated separately. GLOHAUS commissions and platform charges are generally non-refundable to professionals except where required by law or where GLOHAUS specifically decides otherwise.

Yes. Customers can leave reviews after eligible completed bookings or purchases. Reviews help other customers understand the quality and reliability of professionals using GLOHAUS.

GLOHAUS may restrict reviews to customers who have had a genuine transaction, booking or qualifying experience with the professional. This helps reduce fake or misleading reviews.

Professionals should not be able to remove a review simply because it is negative. Reviews that breach GLOHAUS rules can be reported for moderation.

GLOHAUS may allow professionals to respond publicly to customer reviews while following community and professional conduct rules.

Users can report reviews they believe are fake, abusive, discriminatory, threatening, spam, unrelated to the transaction, or otherwise against GLOHAUS rules. GLOHAUS can review reported content and take appropriate action.

Payments are processed through trusted payment providers. GLOHAUS does not need to directly store complete card information in order to process normal platform payments.

GLOHAUS may use security measures including secure authentication, email verification, identity and age checks, login security, account permissions, fraud monitoring, payment-provider security, and reporting and moderation systems.

Yes. Customers and professionals can report inappropriate behaviour, suspicious activity, fraudulent listings, abusive messages, unsafe behaviour or other violations of GLOHAUS rules.

Yes. Accounts may be restricted, suspended or removed where there is evidence of serious or repeated violations of GLOHAUS policies. This can include fraud, harassment, unsafe behaviour, deliberate non-fulfilment, payment abuse or other prohibited activity.

No marketplace can completely eliminate risk. GLOHAUS uses verification, reviews, reporting, payment records and moderation tools to help create a safer marketplace. Customers should still review a professional's information carefully, and professionals must comply with applicable laws, safety standards and GLOHAUS policies.

Use the GLOHAUS support or Contact Us option for account problems, bookings, payments, withdrawals, refunds, product orders, verification, reports, reviews, safety issues and technical problems.

GLOHAUS aims to respond to support requests as quickly as possible. Urgent account, payment, booking and safety issues may be prioritised. Specific response-time guarantees will only be displayed once GLOHAUS has established the support capacity to meet them consistently.

Relevant information may include a booking or order reference, screenshots, messages, payment information, photos, relevant dates and times, and a description of what happened. Do not send sensitive financial information such as your full card number through ordinary support messages.