GLOHAUS POLICY
Marketplace Terms
Additional rules for products sold by professionals through the GLOHAUS Shop.
Draft for legal review · Updated 26 September 2026
Product listings
Professionals are responsible for accurate product descriptions, prices, stock, fulfilment information and any product-specific legal or safety obligations that apply to them.
Commission
GLOHAUS currently applies a 10% professional-side commission to eligible product sales. This commission is visible to professionals and is not presented to customers as a professional commission charge.
Order protection
Customer payment is handled through the GLOHAUS marketplace payment flow. Professional proceeds remain protected until the relevant fulfilment and delivery conditions have been satisfied. Confirmed delivery is followed by the platform release period before eligible professional proceeds become withdrawable.
Failure to ship or fulfil
If a professional does not fulfil a paid order, the customer may be eligible for a refund. The professional side of the transaction should normally bear the refund impact before GLOHAUS commission, subject to applicable law, payment-provider requirements and the final launch terms.
Disputes
GLOHAUS may request evidence, hold funds, restrict withdrawals or review accounts where an order is disputed, reported as missing, cancelled, refunded or otherwise requires investigation.